HP laptops are well known HP quality products that are available in the market with DVD drives. These devices allow running CDs and DVDs between the connected devices with data transfer facility. But when the DVD drive is not working, it is impossible to perform this task, specially copying your valuable and important data from the CD to your laptop. The technical error may be anything, but we have to choose the right troubleshooting procedure that is very essential to find out the exact problem and fix the same with suitable solutions. There are some important steps described below.